Terms & Conditions for Use of the 365 JoyLink Malaysia Platform

This Terms & Conditions document ("Agreement") governs the use of the website and services provided by 365 JoyLink ("Platform", "we", "us"). By accessing or using any part of the 365 JoyLink platform, you ("User", "Member") agree to be fully bound by this Agreement.

Throughout this document, several key terms are used consistently with the following meanings:

• "Platform" refers to the 365joylink.com website and all services contained therein, including online casino, Sports Betting, slots, roulette, e-sports, and cricket.
• "Account" refers to a registered user account created through the 365 JoyLink registration process.
• "Balance" refers to the total funds in Malaysian Ringgit (RM) available in the user's account.
• "Bonus" refers to any free credits, bonus funds, or rewards granted by 365 JoyLink to members through promotions or loyalty programmes.
• "Rollover" refers to the wagering requirements that must be met before a withdrawal of bonus funds is permitted.
• "Bet" refers to any wager placed by a member on any game or event available on the 365 JoyLink platform.

365 JoyLink reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Changes take effect immediately upon being published on the platform. It is your responsibility to review this page periodically to ensure you remain informed of the latest version of the 365 JoyLink Terms & Conditions.

To access the full range of 365 JoyLink services, you are required to register a valid account. The registration process requires accurate and up-to-date personal information, including your full name, an active Malaysian phone number, and a valid email address.

Registration Eligibility

• You must be 18 years and above on the date of registration.
• You must be a resident of or located within Malaysia when using the platform.
• Each individual is only permitted to hold one account only. Multiple account registrations are strictly prohibited.
• You must use your own genuine personal information and not that of another person.
• Accounts may not be registered under a company, organisation, or business entity.

Identity Verification (KYC)

365 JoyLink reserves the right to request identity verification at any time, particularly before processing withdrawals exceeding RM 5,000. Documents that may be requested include a copy of your national identity card (MyKad), a recent utility bill as proof of address, and a screenshot of your e-wallet or bank account for payment method verification.

365 JoyLink uses KYC information solely for verification and fraud prevention purposes. This information will not be shared with any third party without your consent, except as required by Malaysian law.

All financial transactions on the 365 JoyLink platform are processed in Malaysian Ringgit (MYR). We support a wide range of Malaysian local payment methods for the convenience of our members.

Accepted Payment Methods

• DuitNow (direct transfer)
• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• FPX – Maybank2u, CIMB Clicks, RHB Online, Hong Leong Connect

Deposit & Withdrawal Limits

• Minimum deposit: RM 20 per transaction
• Maximum deposit: RM 30,000 per day
• Minimum withdrawal: RM 50 per request
• Maximum withdrawal: RM 50,000 per day for regular members; higher limits apply for VIP members

Processing Time

Deposits are processed automatically and are typically credited to your account within 1 to 5 minutes. Withdrawals are processed by our finance team and are typically completed within 15 minutes to 2 hours depending on the payment method and time of request.

Withdrawals may only be made to the same account or e-wallet used for the original deposit. This is a security measure to prevent money laundering and to ensure funds are returned to their rightful owner.

365 JoyLink offers a wide range of promotions and bonuses for both new and existing members. All bonuses are subject to the specific terms stated on their respective promotions pages. The following general terms apply to all bonuses:

General Bonus Terms

• Each bonus may only be claimed once unless otherwise stated.
• Bonuses may not be used in conjunction with other bonuses unless explicitly stated in the promotional terms.
• Bonus funds must meet the specified rollover requirement before any withdrawal is permitted.
• Rollover requirements are calculated based on the total of deposit plus bonus, unless otherwise stated.
• 365 JoyLink reserves the right to void any bonus if there is evidence of misconduct, fraud, or system abuse.

Key Bonus Types

• Welcome Bonus: Up to 150% bonus on your first deposit, capped at RM 1,500. 25x rollover.
• Daily Cashback: 10% cashback on daily net losses, credited at midnight.
• Weekly Rebate: 5% rebate on total weekly wagers for slots and casino games.
• VIP Bonus: Personalised bonus for VIP Rewards programme members, subject to separate VIP terms.

All games available on the 365 JoyLink platform — including Live Casino, slots, roulette, football Sports Betting, badminton, cricket, e-sports, and more — are subject to their respective game-specific rules. The following general rules apply across all game categories:

• Game results generated by a Random Number Generator (RNG) or a live dealer are final and non-negotiable, unless verifiable evidence of a technical fault is presented.
• 365 JoyLink reserves the right to void or suspend any bet or game round in the event of a system failure, technical disruption, or other exceptional circumstances.
• In the event of a technical fault affecting game results, 365 JoyLink will refund the original wager amount to the member's account.
• Minimum and maximum bet limits for each game are set and displayed within the respective game interface.
• For Sports Betting, bets accepted before an event begins are final. Any bet placed on an event that has already concluded prior to system acceptance will be voided.

Live Sports Betting (In-Play)

In-play betting on football leagues such as the Malaysia Super League and EPL, badminton matches, and cricket competitions is subject to dynamically changing odds. 365 JoyLink reserves the right to temporarily suspend betting markets during critical moments, such as goals, corner kicks, or wickets in cricket.

365 JoyLink expects all members to conduct themselves in a responsible, honest manner that is respectful of other users and our platform. The following activities are strictly prohibited and may result in account closure and forfeiture of balances:

• Registering or using more than one account.
• Using automated software, bots, scripts, or third-party tools to automate gameplay or betting.
• Colluding with other members to manipulate the system, including in poker games or other competitions.
• Attempting to hack, infiltrate, or disrupt the 365 JoyLink security systems.
• Spreading false information, defaming, or harassing other members through the platform's communication channels.
• Using the platform for any activity that violates Malaysian law.
• Attempting to launder money through deposit and withdrawal activity on the platform.

365 JoyLink respects the privacy of all members and is committed to protecting the personal data we collect. The collection and use of your personal data is governed by Privacy Policy ours, which forms part of these Terms & Conditions.

Personal data collected — including your name, phone number, email address, payment details, and platform usage data — is used solely for the following purposes:

• Managing and maintaining your account.
• Processing deposit and withdrawal transactions.
• Verifying identity and preventing fraud.
• Providing customer support.
• Sending relevant promotional information (with your consent).
• Complying with applicable legal obligations in Malaysia.

You may request access to, correction of, or deletion of your personal data at any time by contacting the 365 JoyLink support team via email at support@365joylink.com.

Whether at a member's request or at 365 JoyLink's discretion, an account may be closed or suspended under certain circumstances.

Account Closure by Member

You may request account closure at any time by contacting our support team. Prior to closure, all balances eligible for withdrawal (not subject to an active rollover) will be paid out to you within 3 business days.

Suspension by 365 JoyLink

365 JoyLink reserves the right to suspend or close an account without prior notice under the following circumstances:

• Breach of any section of these Terms & Conditions.
• Suspected fraud, money laundering, or other unlawful activity.
• Failure to pass the KYC verification within the stipulated timeframe.
• Attempting to exploit bugs or system vulnerabilities.
• Requests from relevant authorities.

365 JoyLink provides an online entertainment platform on an "as-is" basis, with no warranties — express or implied — regarding uninterrupted availability, error-free operation, or fitness for any particular purpose.

To the extent permitted by Malaysian law, 365 JoyLink is not liable for:

• Financial losses resulting from betting or gaming outcomes.
• Service disruptions due to scheduled or unscheduled maintenance.
• Damage or loss arising from unauthorised access to your account due to your own negligence.
• Indirect, consequential, or punitive losses under any circumstances.

You agree that 365 JoyLink's maximum liability to you under any circumstances shall not exceed the total amount you deposited in the 30 days preceding the claim.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with the use of the 365 JoyLink platform shall first be resolved through voluntary negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to arbitration in accordance with the applicable rules. Proceedings shall be conducted in either Bahasa Malaysia or English.

By registering or continuing to use the 365 JoyLink platform, you confirm that you have read, understood, and agree to all terms and conditions set out in this document. Thank you for choosing 365 JoyLink as your preferred online entertainment platform in Malaysia.